If you're not satisfied with a SPT service please visit our complaints page for more information.

Have a Smartcard related question? Our Smartcard team is here to help. 

E-mail: freebus@spt.co.uk
Address: Buchanan Bus Station, 10 Killermont Street, Glasgow, G2 3NW.
Telephone: 0141 333 3211

NB: When corresponding with us, please quote your date of birth, address, postcode, and current/most recently issued card number.

Opening times: Monday to Friday - 09.00 to 13.00.

The Concessionary Travel card unit at Buchanan Bus Station is open by appointment only. The quickest way to apply for, or renew, an NEC is online. Information on how to do this can be found below. Alternatively, if you are unable to access online or require additional support with the NEC process, please contact us by telephone on 0141 333 3211 where we will be able to help or make an appointment if required. Lines are open Monday to Friday between 09:00 and 13:00. Please be advised we will be unable to attend to you if you do not have an appointment.

Email enquiry@spt.co.uk or phone 0141 333 3653 (08:00 to 17:00 Monday to Friday)

For property lost on a bus or coach, please contact the relevant operator.

All items lost/found (with the exclusion of perishable items) are sent to the Custodiers Department (Police Scotland):

• Address: Jocelyn Square, Glasgow, G1 5JU (Off the Saltmarket)
• Email: custodiers@scotland.pnn.police.uk
• Telephone: 0141 532 2667 0141 532 2468 0141 532 2609
• Opening Hours: 09:00 to 17:00 Monday to Friday (closed on Public Holidays).

Support with Home to School Transport enquiries.

Get in touch with one of our Communications team.

Including reporting bus shelter damage and requests for new bus shelters, relocations, removals.

Email infrastructure@spt.co.uk

Information and guidance for those undertaking engineering works near Subway sites.

Get in touch with our Engineering team

Report a vulnerability

Please read our vulnerability disclosure process before reporting a vulnerability.  

Our responsibilities and treatment of information

Get in touch with one of our team.

Alternatively, call us on 0141 332 6811.