Information on this page relates to the existing paper ZoneCards which are no longer on sale but can still be used until their printed expiry date.
If you have an existing annual paper ZoneCard ticket we can transfer it onto a smartcard - simply email zonecard@spt.co.uk to find out more. For all other enquiries, contact us at 0141 333 2758 or at zonecard@spt.co.uk
FAQs
Please see conditions of purchase prior to buying your ticket.
We cannot give a refund or replacement for a lost or stolen ZoneCard, therefore insurance is recommended.
If you no longer require your ZoneCard, we can refund the remaining validity – please note we can only provide a refund for remaining whole weeks from the point that you contact us and provide the information described below. Refunds will be subject to an administration charge of £3.00.
Please note no refunds are given on weekly tickets.
Please also note the ZoneCard conditions of purchase.
Please do not post in your ticket for a refund, instead you should follow the steps below.
- Take a picture of your valid ZoneCard ticket in its current state where both parts are clearly visible (the upper photocard part, and the lower travel portion). We must be able to see the photo I.D. reference number in both parts of your ZoneCard ticket.
- Now take a picture of the travel portion of your ticket (the lower part) after it has been destroyed. You can cut your ticket into smaller pieces thus rendering it void.
- Please send these “before and after” pictures to the following email address: zonecard@spt.co.uk
- Please include your Sort Code and Account number in your email as you will now receive your refund through a BACS transfer to your bank account.
**Please double check that your bank account details are correct.**
Please also include your name and address and a short statement as to why you are requesting a refund.
For refunds relating to annual ZoneCard tickets, you may be asked to supply a copy of photo ID (such as a driving licence or passport) to verify your identity.
If your ticket was purchased as part of a salary sacrifice arrangement please let us know, as the refund must be paid back to your employer.
Tickets must have full weeks left in order to receive a refund. Please note the ZoneCard week is from Sunday to Saturday.
If your query relates to a ScotRail season ticket please contact ScotRail directly here: https://www.scotrail.co.uk/plan-your-journey/refunds
We're here to help with any enquiries you might have on new or existing ZoneCards.